MANAGER OF MEMBER SERVICES
MANAGER OF MEMBER SERVICES
This is a full-time staff position. The ideal candidate would be a person with related experience and education who can multitask, follow through on projects, meet deadlines and objectives, as well as oversee a department of personnel assigned to them.
JOB PURPOSE: Achieves Cooperative Member Satisfaction and Marketing Objectives, Oversees Purchases, Replacement and Maintenance of Equipment, and Ensures the Facilities are Maintained to Provide a Safe, Well-kept Work Environment.
ESSENTIAL JOB FUNCTIONS:
- Maintains and Improves Customer Satisfaction
- Resolves Customer Dissatisfactions
- Establishes Marketing Plan
- Achieves Financial Objectives by preparing and managing an annual budget
- Prepares reports and attends monthly board meetings
- Maintains Member Services Staff
- Assists in the Cooperative’s Operations
- Ensures Compliance by working with Federal, State and Local agencies
- Oversees the Annual Meeting by planning and organizing
- Maintains Insurance by reviewing/renewing insurance policies, coverage limits, etc.
JOB QUALIFICATIONS:
Preferred Bachelor’s Degree in Marketing/Sales or related equivalent experience.
Ability to supervise personnel.
Ability to communicate clearly.
Knowledge of computers and associated software.
Ability to work with and maintain a relationship with members, employees, and equipment suppliers
To apply for this position:
Please send your resume and cover letter by 5:00pm on Friday, September 9, 2022 to:
Human Resources
Wayne-White Counties Electric Cooperative
P.O. Drawer E
Fairfield, Illinois 62837
Email Option to: lvaughan@wwcec.com
* No phone calls please
Wayne-White Counties Electric Cooperative is an Equal Opportunity Employer