Assistant Branch Manager
Trustco Bank will be there- will you?
Visit us at the Times Union Virtual Job Fair from January 20-22nd!
Assistant Branch Manager
The Assistant Branch Manager supports the branch manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff. The duties of the assistant branch manager are contingent on the scope of the services that are offered at the facility. The Assistant Branch Manager must have a familiarity with residential mortgages, IRA services and personal banking products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and/or Trustco Bank’s Board of Directors.
- Covers a branch office without an assigned manager.
- Manages branch in the absence of branch manager.
- Supervises head teller and tellers in the manager’s absence.
- Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
- Provides quality customer service through personal contact with customers and prospects in adherence with company policy.
- Handles customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue.
- Reviews and approves requests to include approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts.
- Works to meet existing branch performance standards in areas such as operating control loss, tellers’ level of experience, bank secrecy, and compliance with established policies and procedures.
- Continues to building proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.
REQUIRED EDUCATION/EXPERIENCE:
- High School Diploma or equivalent education or experience.
- Supervisory experience.
- Customer service experience.
- Cash handling experience.
- Effective verbal communication skills.
- Well organized with the ability to manage multiple tasks.
- Ability to work well in small groups.
PREFERRED EDUCATION/EXPERIENCE:
- Bachelor’s degree.
- Previous banking experience.
Stop by our virtual booth to learn more about our current openings and how to apply!
Trustco Bank is an EOE/AA Employer.
Veterans and disabled individuals are encouraged to apply.
Trustco Bank is committed to providing our customers with community banking solutions and superior Home Town service. We are locally famous for our friendly, Home Town atmosphere - and we know our employees make our reputation! We look to hire friendly and hard-working individuals with a passion for providing outstanding customer service. Join the team that's committed to creating a banking experience that feels like coming home.
At Trustco Bank, we believe that together we can leave a lasting, positive impact on our communities. We put our words in action by offering a range of benefits and resources to support the personal and professional development of our employees and their families.