Chief Operating Officer

Transhealth   Northampton, MA   Full-time     Management
Posted on September 2, 2022
Apply Now

Transhealth, a groundbreaking independent and comprehensive gender-affirming healthcare center built in Northampton, MA to serve and empower transgender (trans) and gender-diverse adults, children, and families, is seeking an experienced, mission-focused, data-driven, and community-centered Chief Operating Officer (COO) to join their dedicated team. For many clients, accessing Transhealth’s services is their first safe healthcare experience where they can receive care that aligns with their identity. This work is lifesaving. As a trans-led organization, Transhealth is uniquely positioned to expand the healthcare possibilities for the community and provide a model for the nation. Through Transhealth’s four pillars of comprehensive clinical care, community-based research, innovative education, and fierce advocacy, they work to secure a healthy, affirming future for all of us.


The COO is a critical component of Transhealth's leadership team. In this time of rapid and exciting organizational growth, they will have a direct hand in executing the vision and implementing strategies for the next five years and providing the framework and processes to reach those goals. Inherent in this leadership position is a deep working knowledge of the healthcare environment and systems, a healthcare center's business and clinical operations, including departmental knowledge, staffing, human resources, finance, and technology implementation. The COO will report directly to and function as the “right hand” of the CEO work directly with the Chief of Staff and will initially have three direct reports, including two clinical and one administrative, and will have oversight of five areas of accountability: human resources, clinical services, finance, information technology, and major project oversight. The COO will also manage the core pillars of Transhealth, which include with clinical care, research, advocacy, and education – all buttressed by robust community services.


Adept at operations, the COO will be able to scope, plan, and implement complex, multi-stream activities while keeping core operations running with excellence. They will oversee the efficient daily operations inherent to a healthcare center and balance that quotidian oversight with Transhealth's long-term staffing, process, and financial needs. They will manage key performance indicators and leverage data – both internal and external – to help make organizational and financial decisions. It is essential that this leader possess a welcoming presence, sharp critical thinking capacity, and a laser focus on operations and process improvement, alongside a comprehensive understanding of the clinical and social needs of trans and gender-diverse people. Perhaps most importantly, they must be able to create a culture of mutual trust and respect among staff and invest in the intentional community that Transhealth has created both within the clinic walls and in the larger communities Transhealth serves.


How To Apply


Transhealth has retained Isaacson, Miller, a national executive search firm, to assist in this search. To apply, please send a resume or CV as well as a cover letter sharing your experience with the trans and gender-diverse community when applying for this role or you will not be considered.


For timely and comprehensive consideration, applicant materials should be received no later than October 1, 2022. Screening of applications will begin immediately and continue until the completion of the search process. All inquiries, nominations, and applications will be held in strict confidence and should be directed to:


Mr. Tim McFeeley (he/him), Partner

Mx. Angelo Alexander (they/them), Associate

Mr. Clay Batley (he/him), Senior Search Coordinator

Isaacson, Miller

Electronic submission of materials is strongly encouraged.


At Transhealth we are an equal opportunity employer. Our patients, clients, and community members come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes Transhealth stronger. If you share our values and our enthusiasm for gender-affirming care, you will find a home here. A place where you can be you.