Solution Center Technician, Level I
Solution Center Technician, Level I
Seton Hill University has an immediate opening. This position serves as a first level of support to computer users of the University by answering telephone support calls and walk-up questions as part of the campus Solution Center. This position serves as a troubleshooter when hardware and software problems arise; and ensures that solutions are provided in a professional and timely manner.
Requirements include a high school diploma, specialized computer systems and media center training plus 1-5 years experience. Preference for hardware and software Apple certifications (comparable experience considered but will need to pass exams within 90 days). The successful candidate should be competent using and troubleshooting PC and Mac computer hardware and software in classroom, lab, office and residential settings. Must be willing to work regularly scheduled shifts including day, evening and weekend shift assignments to facilitate coverage. This includes some occasional additional off-hours and holidays.
AA/EOE