IT Support Specialist
MD Logistics provides contract warehousing, inventory management, fulfillment, distribution, packaging, transportation, and global freight forwarding.MD Logistics serves a variety of industries from routine freight management to highly specialized life-saving medicines. Our success is based on our belief that successfully growing the business depends on consistently meeting the service requirements of our customers.
Currently MD Logistics is seeking an IT Support Specialist. This position reports directly to the IT Infrastructure Manager.
SUMMARY: This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with applications software and operating systems to diagnose and resolve unique, non-recurring problems. This position assists office staff as well as warehousing operations and all IT equipment/processes related to both environments. There is a strong emphasis in troubleshooting Windows OS, Desktop Applications, wireless networks, RF equipment, and thermal printers in addition to understanding how these resources affect daily business needs. Responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative, judgment and self motivation. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional responsibilities may be assigned.
Ø Installing and configuring computer systems
Ø Monitoring and maintaining computer systems and networks
Ø Talking coworkers/clients through a series of actions, either face to face or over the telephone
Ø Trouble shooting system and network problems and diagnosing and solving hardware/software faults
Ø Finding solutions to problems, be it through creating a desktop shortcut or fixing a major fault on the operating system
Ø Create/Update documentation on systems, processes, and solutions as needed
Ø Providing support, including procedural, documentation
Ø Following diagrams and written instructions to repair a fault or set up a system
Ø Running network applications to support systems and users
Ø Supporting new applications
Ø Setting up new users; trains and orients coworkers on use of hardware and software
Ø Responding within agreed time limits to help calls
Ø Working continuously on a task until completion as well as prioritizing and managing several open cases at one time
Ø Working with existing Powershell script with the ability to learn Powershell
EDUCATION and/or EXPERIENCE
Bachelors Degree or an Information Technology related major. 2+ years experience supporting a warehouse environment. Prefer experience with Zebra (or other label printers), RF and wireless networks. Must have good oral and written communication skills. Excellent customer service skills.
Please include resume and salary history when applying.