Processing Associate – Client Relations
KS StateBank
Manhattan, KS
Full-time
Finance
Posted on October 31, 2019
KS StateBank is currently looking for someone to join our Government Finance team as a Processing Associate-
Client Relations in Manhattan, KS. As a Processing Associate-Client Relations, you will maintain client satisfaction by providing exceptional problem-solving and service to ensure contract documents are executed correctly in preparation for funding and/or disbursement of funds for Government Finance transactions.
ESSENTIAL FUNCTIONS:
- Develop a basic understanding of the Contract
- Forward Contract to the designated person with initial client service follow up, as well as consistent follow up until transaction has funded
- Meets client service objectives by forecasting requirements and initiating corrective actions
- Actively work Contract until funding of transaction with proper notation and updating of digital files
- Troubleshoots and researches questions from clients, , audit department and other bank personnel
- Establishes and maintains effective business and working relations with vendors, brokers, external clients and company personnel and management
- Assumes responsibility for related duties as required or assigned
- Must be able to contribute to team-oriented environment, including support of other team member’s duties in a manner that further advances the goals and objectives of the department
EXPERIENCE & QUALIFICATIONS:
- A high school diploma or GED is required
- An associate or bachelor’s degree is preferred
- Two years of previous customer service experience, preferably in a financial institution or loan related field is preferred
TECHNICAL SKILLS & ABILITIES:
- Proficient computer skills, including Microsoft Office and Adobe
- Solid customer service abilities
- Ability to define problems
- Able to multi-task and make quick, informative decisions
- Professional written and oral communication
- Contribution to process improvements
Employee benefits include 401k, health, dental and vision insurance and paid time off. No phone calls or fax submissions please. EOE