Customer Service Representative
Insurance Branch
Belleville, IL
Full-time
Administration / Clerical
Posted on September 13, 2021
Customer Service Representative
Position Description:
Insurance Branch is seeking an experienced Customer Service – Outbound Sales Representative to join our Belleville IL team. This position will assist law firm clients by explaining Medicare entitlement due to a disability and coordination of current coverage. This person will be responsible for maintaining the highest level of professionalism and providing a great customer experience to all customers, while consistently meeting and/or exceeding monthly goals.
Qualifications:
- Excellent phone presentation and communication skills
- Excellent time management skills and the ability to work independently
- Excellent computer software skills (Word, Excel, and Internet skills)
- Professional client relationship skills through questioning and rapport building
- Excellent oral and written communication skills
- Prefer BA/BS; High School Diploma required
- Flexible work schedule. Typical schedule: Monday – Friday 8:00 am – 4:30 pm
Essential Job Functions:
- Educating clients on Medicare entitlement while answering questions accurately
- Consistently attain monthly performance goals
- Remain current on procedures and processes
- Other duties and projects will be assigned as needed
Benefits:
- Annual salary $70,000 +
- $20 hourly rate plus monthly commissions which average $2400 / month
- Medical and dental insurance
- 401k plan with company contribution
- PTO / Holiday pay