Customer Service Representative

Insurance Branch   Belleville, IL   Full-time     Administration / Clerical
Posted on September 13, 2021

Customer Service Representative 

Position Description: 

Insurance Branch is seeking an experienced Customer Service – Outbound Sales Representative to join our Belleville IL team. This position will assist law firm clients by explaining Medicare entitlement due to a disability and coordination of  current coverage. This person will be responsible for maintaining the highest level of professionalism and providing a  great customer experience to all customers, while consistently meeting and/or exceeding monthly goals. 


  • Excellent phone presentation and communication skills 
  • Excellent time management skills and the ability to work independently  
  • Excellent computer software skills (Word, Excel, and Internet skills) 
  • Professional client relationship skills through questioning and rapport building 
  • Excellent oral and written communication skills 
  • Prefer BA/BS; High School Diploma required 
  • Flexible work schedule. Typical schedule: Monday – Friday 8:00 am – 4:30 pm 

Essential Job Functions: 

  • Educating clients on Medicare entitlement while answering questions accurately 
  • Consistently attain monthly performance goals 
  • Remain current on procedures and processes  
  • Other duties and projects will be assigned as needed 


  • Annual salary $70,000 + 
  • $20 hourly rate plus monthly commissions which average $2400 / month 
  • Medical and dental insurance 
  • 401k plan with company contribution 
  • PTO / Holiday pay

Insurance Branch

1916 Keleher Plaza Suite B
Belleville , IL