Customer Service Representative
Insurance Branch
Belleville, IL
Full-time
Administration / Clerical
Posted on May 19, 2021
Customer Service Representative
Position Description:
Insurance Branch is seeking an experienced Customer Service – Outbound Sales Representative to join our Belleville IL team. This position will assist law firm clients by explaining Medicare entitlement due to a disability and coordination of current coverage. This person will be responsible for maintaining the highest level of professionalism and providing a great customer experience to all customers, while consistently meeting and/or exceeding monthly goals.
Essential Job Functions:
- Educating clients on Medicare entitlement while answering questions accurately
- Consistently attain monthly performance goals
- Basic phone sales skills
- Remain current on procedures and processes
- Other duties and projects will be assigned as needed
Qualifications:
- Customer service experience
- Professional client relationship skills through questioning and rapport building
- Excellent phone presentation and communication skills
- Excellent time management skills and the ability to work independently
- Call center experience a plus
- Excellent computer software skills, i.e. Word, Excel, and Internet skills
- Excellent oral and written communication skills
- Prefer BA/BS; High School Diploma required
- Must be flexible in hours you are able to work (possible weekends)
- Bilingual (English/Spanish) is preferred
Benefits, including:
- $20 hourly rate plus monthly commissions which average $2400 / month
- Medical and dental coverage
- 401k plan, with company contribution
- Paid training
- PTO / Holiday pay