Membership Services Representative (620)
Hancock Regional Hospital
Greenfield, IN
Full-time
Call Center / Customer Service
Posted on July 24, 2020
JOB SUMMARY: Under the direction of the General Manager, the Membership Services Representative is responsible for initiating/completing the new member sales process, facility tours, new member initial appointments and making sales calls.
QUALIFICATIONS:
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Involved in the new member sales process, facility tours, sales presentation, and new member initial appointments.
- Meets and follows all goals assigned to that individual by the Programs & Operations Manager.
- Involved in community outreach by attending health fairs and setting promotional boxes. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
- Maintains current information on all center programs, services, and activities, and promotes them regularly to staff and members.
- Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
- Attends all scheduled employee meetings.
- Maintains responsibility for ongoing positive communications with peers and adheres to all Wellness Center policies.
- Assumes other duties and projects as assigned