The Registrar provides experienced and strategic leadership in a student-centered environment that supports the mission, vision and values of the college at large. Specifically, the registrar contributes vision, innovation and management to services while being accountable for stewardship and best practices in the maintenance of student academic records. This position provides expertise and perspective in enrollment management, strategic planning and policy implementation to enhance access and service to students at the college. Primary responsibilities of this position include oversight and direction for critical components of the student information system, interpretation and implementation of academic policies and management of registration and degree audit processes. Leading communication and collaboration among the 5 GTCC campuses, the Registrar builds partnerships with internal and external constituents, maintains full compliance with state, federal and industry standards, upholds the integrity of all academic programs and promotes a culture of service excellence in a complex multi-campus community college.
• Administer and ensure the integrity of academic records and archives, registration, transfer credit evaluation and graduation audits to provide maximum service to students while ensuring efficient and effective workflow.
• Provide leadership for continual business practice improvement and technology enhancements to improve efficiencies, enhance services to students and advisors and expand student access to information that leads to degree completion.
• Effectively supervise a professional staff to provide outstanding customer service and support for current, prospective and former students, faculty, staff and the general public.
• Plan, coordinate and manage course registration for incoming, continuing and former students at all campus locations.
• Provide strategic, collaborative leadership in coordination with instructional divisions to manage course offerings that promote degree completion.
• Manage final grade reporting each semester in accordance with the requirements of FERPA and GTCC guidelines.
• Collaborate with all college constituencies to facilitate and improve services to students, serve as a resource for consistent academic policy interpretation and prepare and present relevant statistical analyses to aid in data-based decision processes.
• Interpret new rules and regulations, analyze impact and recommend strategies to implement required changes.
• Provide effective fiscal planning and management of the area’s personnel and operations budget allocations, expenditure and revenue accounts; make data-informed decisions to allocate staff and financial resources to meet college and division goals.
• Provide leadership and direction for Spring Graduation ceremonies.
• Provide disaster-recovery action plans for academic records and essential student services, including registration, ability to issue official transcripts and provide student services support.
• Ensure compliance with related college policies, procedures and schedules; Board of Trustees, NCCCS, federal and NCAA eligibility certifications.
• Participate in professional development activities and serve on college, regional, state and national associations/committees which support the goals and mission of GTCC.
• Performs other duties as assigned.
• Demonstrates and models the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.
Bachelor’s degree in student services, educational administration or a related area from a regionally accredited post-secondary institution.
Master’s degree in student services, educational administration or a related area from a regionally accredited post-secondary institution.
• Five years of progressive administrative experience in a post-secondary registration/admissions office.
• Experience with staff supervision including performance evaluation.
• Experience in budget development and management.
• Demonstrated experience in the application of technology to deliver records, registration, advising and degree audit services to students, faculty and staff.
• Experience with an integrated student information system (e.g., Ellucian Datatel, Banner, Jenzabar).
• Demonstrated knowledge of current guidelines, regulation and legislation pertinent to ensuring integrity of student records.
• Greater than five years of progressive administrative experience in a post-secondary registration/admissions office.
• Experience in a large, multi-campus post-secondary institution.
• Experience in transitioning an institution to web-based delivery of services.
• Strong knowledge of higher education regulations and policies
• General knowledge of the community college system and philosophy of comprehensive community colleges.
• Exhibited skills in communication, interpersonal relations, office management, records management, and supervision of personnel are essential.
• Must have strong computer skills, familiarity with student records systems, and the ability to pick up new systems with ease. Working knowledge of Student Information System required, along with proficiency in Excel.
• Ability to participate as a team member within student services, contribute to the success of the division, and readily respond and adjust to change when necessary.
• Must possess a pleasing telephone manner, be diplomatic, and tactful in dealing with general public, students, staff, and faculty.
• Must show initiative and require minimal supervision to achieve assigned duties.
• Must have the ability to use own judgment in decision-making situations with accurate interpretation of policies and procedures.
• Must have good organizational and planning skills.
• Must be able to maintain confidentiality.
• Must become proficient in Datatel Colleague screens used for registration, graduation and records maintenance.
• Applicable criminal background check required.
• The following training is required and must be completed within the first 6 months of hire. Plus, some training will need to be completed annually or as frequently as required by the certifying agency, if noted below.
o Safety Related Training:
o Bloodborne Pathogens – Annually
o Emergency Action Plans\Emergency
Equipment (incl. Fire Extinguisher) –
o E-Vac Chair – Annually
o Initial training required within 30 days of hire (with annual refresher):
Anti-Harassment – Annually
Personal Information Protection
Training – Annually
Ethics and Social Responsibility –
Shots Fired on Campus (in the
workplace) – Annually
• Ability to work a flexible work schedule as determined by the supervisor to cover the necessary hours. Registration, graduation, and other heavy work periods will require additional hours to include evening and weekend work. Occasional evening and weekend work may be required.
• Must be able to maneuver independently among offices, buildings, campus locations, and off-site locations as necessary to complete job requirements.
• Physical requirements include those for general office employment, such as: sitting, standing, keyboarding, and light lifting (of up to approximately 25 pounds).