Student Account Generalist II - 534233

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Student Account Generalist II - 534233

Job Summary:

Provides the highest level of customer service to prospective and current students, parents, and faculty/staff in the areas of, but not limited to: Admissions, Financial Aid, Registration, and One Stop Enrollment Services.
Serves as a representative of Student Financial Services concerning issues relating to student accounts that require interpretation of policies, procedures and programs.

• Assists and supports Student Financials operations within the Office of the Controller.
• Provides excellent customer service and support via call center, email, written correspondence or in-person to resolve problems and address issues from students, parents, faculty, staff and academic departments.
• Works with student advisors, colleges, or other University departments to clarify situations, as necessary.
• Provides support and up-to-date information to prospective and current students in the areas of Admissions, Financial Aid, Registration, OneStop and Graduation, as assigned.
• Updates student account information in PeopleSoft or other ERP software programs, ensuring the integrity of the data.
• May perform analysis on student account data to determine trends in an effort to decrease outstanding Accounts Receivable (A/R) and collection account placement.
• Assist with managing the process to bill, collect and apply payments related to Florida Prepaid contracts and all other 3rd party tuition contracts, as assigned.
• May train, develop and supervise student and/or temporary staff, as assigned.
• Participates in the development and implementation of new strategies for improvement in the Student Financials office.
• Performs essential duties in an emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Assists with special projects as assigned.

Minimum Qualifications:

• Bachelor's degree and 2 years of relevant experience.

Desired Qualifications:

• Experience working in Higher Education.
• Effective customer service skills.
• Ability to analyze data.
• Ability to work in a team environment.

Job Category: Administrative

Advertised Salary: $50,000 - $55,000

Work Schedule:

Begin time: 8:30 AM
End time: 5:00 PM

Working Conditions: Required to spend 50% or more of time operating a computer

Pre-Employment Requirements:

• Expanded Background Check

Other Information:

• Ability to work flexible hours as needed.

For further information or to apply, please visit careers.fiu.edu and reference Job Opening ID # 534233

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.