Public Works Clerk
Job Title: Public Works Clerk
Reports to: Assistant to City Administrator
Status: Full Time
The Public Works Clerk - Public Works is responsible for clerical and accounting work performed in the municipal Public Works Department. Accurately processes and maintains water/sewer utility accounts and transactions. Responsible for the city's utility billing records and accounts, cash receipting and customer service. Generating, issuing and completing work orders for Water/Sewer/Street departments. Provides clerical support and coordinating information with all departments such as; City Administrator, Asst' to the City Administrator, Public Works Director, Building and Zoning,
Water/Sewer/Street crew, City Clerk and Police as needed. Serving visitors by greeting, welcoming and directing them appropriately.
Principal duties and responsibilities:
Receive all customer payments and post to customer accounts. Perform daily balance of all payments received and prepare deposits Receive and oversee utility payments from PSN, Mars and ACH Handle all rejected payments from all sources of payments methods
Post penalties on utility billing system: calculates, prints, and prepares shut off notices
Generate report of delinquent accounts. Review report for accuracy and generate shut-
Work with Jarvis Township and Madison County on providing assistant to those behind on utility billing.
Take calls regarding delinquent notices and make payment arrangements as needed.
Track payment arrangements and prepare for second monthly shut off day.
Calculate adjustments for city and customer leaks
Receive and apply deposits for rental customers
Apply rental deposits to final accounts for rentals
Contact customers regarding delinquent accounts and final bills to retrieve unpaid balances
Receive, apply and create new accounts for new meter services
Generate monthly water and sewer revenue reports and forward to appropriate City
Responsible for the maintenance of trash/recycling billing for Republic Services
Operate specialized utility computer systems for water/sewer utility billing, including calculation
of bills, preparation of pre-billing adjustments, printing and mailing all utility bills.
Work with customers to resolve inquiries pertaining to charges, services, complaints and
Load and prepare interrogators for meter readers Unload interrogators and import meter readings
Troubleshoot interrogators as needed
Communicate with Sensus to resolve any issues with devices
Generate meter reading reports from interrogator device.
Review customer usage for atypical water consumption
Recalculates meter readings as needed
Generate and complete work orders for Meter Reader based upon high/low readings for re- reading of customer meter. Review and update all re-read information and generate monthly
customer water bill.
Notify customers of leaks, follow up as needed for adjustments
Generating daily service orders for residents and City crew members for water, sewer and street departments
Create new utility accounts and sets up billing records
Process necessary work to close customer utility accounts, correct bills and generate final bills
and customer refunds
Maintains records of malfunctioning or broken meters and repairs made; contact customers to explain errors and to notify of repair work to be done
Stay in contact and follow up with residents and crew members regarding work orders
Performs other duties and functions as required or assigned.
This position requires knowledge of the administrative operation and excellent customer service skills. Ability to operate office equipment such as computer, fax/copier/scanner, and communication equipment. Must have knowledge of MS office applications and ability to operate various software programs. Must be able to communicate effectively with the general public, colleagues and supervisors.
Education and /or Experience:
High School diploma or equivalent
18 years of age; one year work experience
Previous customer service experience beneficial Knowledge of local area and community a plus
Customer Service & Organizational Skills:
Strong communication and interpersonal skills, ability to use positive language with customers, active listening, conflict resolution, multi-tasking, effective time management skills, detail-oriented, problem solving, and adaptability.