Public Works Clerk

City of Troy   Troy, IL   Full-time     Administration / Clerical
Posted on September 1, 2023
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Job Title: Public Works Clerk 

Department: Administration 

Reports to: Assistant to City Administrator 

Status: Full Time 

Job Summary: 

The Public Works Clerk - Public Works is responsible for clerical and accounting work performed in the municipal Public Works Department. Accurately processes and maintains water/sewer utility accounts and transactions. Responsible for the city's utility billing records and accounts, cash receipting and customer service. Generating, issuing and completing work orders for Water/Sewer/Street departments. Provides clerical support and coordinating information with all departments such as; City Administrator, Asst' to the City Administrator, Public Works Director, Building and Zoning

Water/Sewer/Street crew, City Clerk and Police as needed. Serving visitors by greeting, welcoming and directing them appropriately. 

Principal duties and responsibilities

Financial Responsibilities 

Receive all customer payments and post to customer accounts. Perform daily balance of all payments received and prepare deposits Receive and oversee utility payments from PSN, Mars and ACH Handle all rejected payments from all sources of payments methods 

Post penalties on utility billing system: calculates, prints, and prepares shut off notices 

Generate report of delinquent accounts. Review report for accuracy and generate shut- 

off/penalty notices

Work with Jarvis Township and Madison County on providing assistant to those behind on utility billing. 

Take calls regarding delinquent notices and make payment arrangements as needed. 

Track payment arrangements and prepare for second monthly shut off day

Calculate adjustments for city and customer leaks 

Receive and apply deposits for rental customers 

Apply rental deposits to final accounts for rentals 

Contact customers regarding delinquent accounts and final bills to retrieve unpaid balances 

Receive, apply and create new accounts for new meter services 

Generate monthly water and sewer revenue reports and forward to appropriate City 


Responsible for the maintenance of trash/recycling billing for Republic Services 

Operate specialized utility computer systems for water/sewer utility billing, including calculation 

of bills, preparation of pre-billing adjustments, printing and mailing all utility bills

Work with customers to resolve inquiries pertaining to charges, services, complaints and 


Meter Readings 

Load and prepare interrogators for meter readers Unload interrogators and import meter readings 

Troubleshoot interrogators as needed 

Communicate with Sensus to resolve any issues with devices 

Generate meter reading reports from interrogator device

Review customer usage for atypical water consumption 

Recalculates meter readings as needed 

Generate and complete work orders for Meter Reader based upon high/low readings for re- reading of customer meter. Review and update all re-read information and generate monthly 

customer water bill

Notify customers of leaks, follow up as needed for adjustments 

Work Orders 

Generating daily service orders for residents and City crew members for water, sewer and street departments 

Create new utility accounts and sets up billing records 

Process necessary work to close customer utility accounts, correct bills and generate final bills 

and customer refunds 

Maintains records of malfunctioning or broken meters and repairs made; contact customers to explain errors and to notify of repair work to be done 

Stay in contact and follow up with residents and crew members regarding work orders 

Performs other duties and functions as required or assigned


This position requires knowledge of the administrative operation and excellent customer service skills. Ability to operate office equipment such as computer, fax/copier/scanner, and communication equipment. Must have knowledge of MS office applications and ability to operate various software programs. Must be able to communicate effectively with the general public, colleagues and supervisors. 

Education and /or Experience: 

High School diploma or equivalent 

18 years of age; one year work experience 

Previous customer service experience beneficial Knowledge of local area and community a plus 

Customer Service & Organizational Skills: 

Strong communication and interpersonal skills, ability to use positive language with customers, active listening, conflict resolution, multi-tasking, effective time management skills, detail-oriented, problem solving, and adaptability



City of Troy

116 E. Market St.
Troy , IL