Telecommunicator
Telecommunicator (Full Time)
Department: | Police | |
Job Status: | Full-Time | |
Rate of Pay: | 24.96 - | |
Status: | Open until filled |
Job Summary
Performs dispatching via radio, computer and telephone of police and fire personnel. Answers telephone calls at 911 answering point and non-emergency police department phone lines and properly dispatches police and fire personnel. Enter all data from phone calls into the computer aided dispatching system. Properly processes walk-in inquiries and delegates to the appropriate personnel. |
Job Responsibilities
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1. |
Answers emergency “911” and non-emergency phone calls and dispatches appropriate police and fire personnel to incident via radio.
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Knowledge, Skills and Abilities
Qualifications -
Minimum requirements to competently perform the key responsibilities of this job in terms of educational background, work experience, licenses/certifications, physical requirements and other knowledge, skills, and abilities. |
- High school diploma or equivalent
- 1-3 years police department dispatch experience desired
- Good use of English language – speaking, reading comprehension, spelling, grammar and punctuation
- Ability to communicate at all levels internally and externally
- Ability to perform multiple tasks simultaneously.
- Attention to detail and excellent organizational skills
- Sound judgment and strong problem-solving skills; ability to react quickly in crisis
- Ability to prioritize and work independently in a high-volume and fast-paced team environment
- Ability to handle confidential and sensitive information in a responsible manner and to deal effectively with the public and other City employees
- Demonstrated PC skills
- Excellent typing skills
- Demonstrated commitment to customer service and exceptional follow-through
- Ability to work independently with minimal supervision
- Ability to operate required office equipment in order to send and receive information with necessary optical, auditory and manual dexterity
- Ability to use a keyboard to enter, retrieve or transform words or data
- Ability to work twelve hour shifts that will include nights, weekends, and holidays.
- Ability to stand or sit for an hour or more at a time
- Ability to work in a high stress environment.
- Acquire and maintain ongoing training certifications and requirements related to emergency dispatch
- Must pass extensive background investigation, which may include a polygraph and/or psychological examination
Disclaimer
The City of Edwardsville is an Equal Opportunity Employer.
Notice to all applicants: Residents of the City of Edwardsville may receive preferential consideration for employment if all other employment qualifications are equal.
Applications are available at www.cityofedwardsville.com/hr.
Deadline to apply: 9/3/18. EOE