Procedure Scheduler

Charlotte Gastroenterology & Hepatology
Charlotte, NC Full-time
Posted on June 19, 2019

This position is responsible for answering phones, schedule patient appointments for office visits and/or procedures, review and verify patient insurance, and check patients in/out of the office.


  1. Coordinates patient procedure appointments per next available time slot in-office or hospital.
  2. Verify benefits if needed.
  3. Cancel and/or reschedule procedures as requested by patients/doctors and advise appropriate staff and physicians of changes in schedule.
  4. Obtain insurance precertifications, authorizations, and referrals on all needed procedures and hospital visits.
  5. Post authorization and referrals into the computer system.
  6. Assist staff with general questions regarding precert and authorizations.
  7. Review schedules as needed ensuring no holes in physician schedules.
  8. Must possess ability to work independently.
  9. Identifies and resolves work problems to ensure quality patient service.
  10. Prepare and mail procedure care packets.
  11. Participates in staff educational activities as required.
  12. Ensures that office supplies and equipment are maintained appropriately.
  13. Attends required meetings as requested.
  14. Other general office duties as assigned by Office Manager or Operations Manager.

EDUCATION: High School Diploma

EXPERIENCE: Minimum one (1) year procedure/surgery scheduling experience with a large medical practice. Clinical assistant experience will be considered if scheduling was one of the assigned tasks.

QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:

  1. Good verbal and written communication skills.
  2. Good telephone skills.
  3. Good computer skills.
  4. Good medical terminology skills.
  5. Ability to establish priorities and meet deadlines.
  6. Must demonstrate initiative and problem solving skills.
  7. Knowledge of computer systems, programs, applications.
  8. Knowledge of medical terminology.
  9. Knowledge of patient account policies and practices of the clinic.
  10. Knowledge of organizations’ policies and procedures.