Customer Advocate
At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device.We operate our own logistics network to deliver cars to customers as soon as the next day. By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money.
Working at Carvana you will notice that. You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done. We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
Job Description
The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face!
Specifically, your responsibilities will include:
Delivering a uniquely special experience to each and every one of our customers. A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions. You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. You’ll also be a team player by assisting other team members with various tasks as necessary. The Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too.