Customer Service Representative
Bowman Chiropractic Associates
Iowa City, IA
Full-time
Call Center / Customer Service
Posted on November 6, 2019
Our team is seeking an energetic and organized customer service representative for our busy clinic. If you thrive in a busy multitasking environment such as restaurant service and are looking for an entry point into professional customer service, this could be your opportunity. Work 10 hour days Monday thru Thursday and have a 3 day weekend to achieve life balance! Six paid off holidays per year. Hourly plus bonus. Family run business. Most importantly, be a part of making a real difference in people's lives.
Responsibilities:
- Greet patients and check them in and out for their appointments
- Maintain patient accounts
- Incoming and outgoing calls
- Patient scheduling
- Process payments
- Document and update patient records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- General clerical duties
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with patients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Detail-oriented
- Excellent written and verbal communication skills
- Ability to work well in a small office environment