Service and Quality Standards:
Service
Is Customer focused
Anticipates customer needs
Adheres to customer service standards Is Competent, caring and compassionate
Treats coworkers and customers with dignity and respect Demonstrates competent, caring and compassionate behavior to customers and coworkers
People
Is conversation conscious
Assures confidentiality of patient and employee information
Is positive in interactions with others Is courteous and respectful
Promotes a harassment free environment
Inspires the trust of others
Acts in accordance with hospital policies, meets the requirement s of the Code of Excellence/Code of Conduct, and identifies any conflicts of interest
Quality
Is excellent in patient care and service
Demonstrates multidisciplinary cooperation
Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
Demonstrates safety consciousness and supports safety initiatives
Is involved with improvement efforts
Supports performance improvement
Seeks ways to improve systems and services
Shows commitment to improvement efforts
Meets mandatory educational requirements
Growth
Is a loyal ambassador
Demonstrates commitment to hospital mission and vision
Is active and involved
Supports hospital initiatives
Champions innovation and supports change
Is a positive role model
Fosters team cooperation
Finance
Is a good steward of hospital resources
Develops/uses efficient work methods
Education Requirements and Other Requirements:
Education Level: Graduate of a physical therapy assistant curriculum approved by the American Physical Therapy Association
Certification/Licensure: Licensed in the State of Illinois
Experience Requirements: One year of experience in a health care setting is required to provide home health services.
Other Requirements: Must be able to complete computer work. Driving and reliable transportation is a necessity for Home Health Care and Early Intervention visits.
Working Conditions: Exposure Category I: Tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills or splashes of them, are Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.