Asset Recovery Specialist
Air Force Federal Credit Union is seeking an experience Asset Recovery Specialists (Collector) to provide excellent member service while collecting on various delinquent member shares, loans and credit card products with the objective to minimize Credit Union losses.
Responsibilities:
• Manages assigned member accounts by collecting on a variety of types of loans, share accounts and services. Utilizes available collection tools to skip-trace, locate and contact members. Follows established methods and procedures to reach a reasonable solution to resolve member delinquency and to thoroughly document all action taken on a member’s account.
• Ensures timely and proper collection of accounts for maximum recovery and minimum charge-off.
• Recommends action to be taken based on thorough analysis, i.e. extension, rewrite, modification or other appropriate workout, repossession, asset liquidation, legal action or charge off.
• Complies with Federal and State laws and follows Collection policies, procedures and practices. Prepares and provides monthly and quarterly reports for the Asset Recovery Manager.
• Must project a professional appearance, attitude, and maintain a high level of integrity and self-motivation at all times.• Cross-sells AFFCU products and services.
• Provides backup to all other employees, as needed.
• Performs other duties, as required
Qualifications:
• Must have two (2) years experience in collecting (financial institution experience is preferred).
• Must have knowledge of loan underwriting, accounting and financial institution operations.
• Must be bondable and have a good consumer credit report.
Help Desk Administrator
Air Force Federal Credit Union is seeking an experienced Help Desk Administrator to provide onsite and remote technical troubleshooting assistance to all users having problems with using computer software, hardware and programs; or inquiring on how to use specific software, program or operating systems such as databases, printing, word processing, spreadsheets, publishing software and electronic mail.
Responsibilities:
• Administers helpdesk software.
• Serves as the first point of contact for all user related inquires to the network and data operations platforms.
• Provides timely responsive support to users, to include, diagnoses of software, hardware, and peripheral device problems through recognition, research, isolation and resolution steps; determine the critical nature of the issue and assigns the issue to the appropriate area for prompt resolution.
• Efficiently and accurately tracks and documents issues thru to resolution, updating the helpdesk ticket and internal knowledge base while ensuring timely status updates to helpdesk ticket owner.
• Answers user questions by applying knowledge of computer software, hardware, peripheral devices, network protocol, and procedures.
• Installs personal computers, software, hardware, peripherals and components, as needed.
• Assists with the development of helpdesk departmental procedures.
Qualifications:
• Must have High School Diploma or equivalency.
• Must have an A+ certification or minimum of three (3) years help desk experience.
• Must have ability to recognize and troubleshoot personal computer problems.
• Must have experience loading and configuring various software packages on desktop personal computers.
• Must be bondable and have a good consumer credit report.